FAQs – Petyns

1. What types of products does Petyns offer?

We specialize in cat products focused on play, comfort, protection, and relaxation.

2. Do you ship outside the U.S.?

Currently, we only ship within the United States to ensure fast and reliable delivery.

3. How long does shipping take?

Orders are usually processed within 1–2 business days and delivered within 5–9 business days.

4. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking link via email to monitor your package in real-time.

5. What is your return policy?

We offer hassle-free returns within 30 days of delivery for unused and undamaged items.

6. Are your products safe for cats?

Absolutely. All our products are tested and made from pet-safe materials to ensure your cat’s health and comfort.

7. What if my product arrives damaged?

Please contact us immediately at Team.petyns@gmail.com, and our support team will arrange a replacement or refund.

8. How can I contact your support team?

You can reach us anytime at Team.petyns@gmail.com — we usually reply within 24 hours.